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Personal contact at the time of personal difficulty is a must.

loz98798

Jul 25, 20221 min read

Eliminate any confusion about expectations and ensure that people view the failure to achieve their goals and do their tasks as personal failures.[64]The most important person is the one who is given the overall responsibility for accomplishing the mission and has both the vision to see what should be done and the discipline to make sure it’s accomplished by the people who do the tasks.It’s better for them,for you,and for the community.Slacker standards don’t do anyone any good.Constant examination of problems builds a sample size that helps point the way to a resolution and is a good way to detect problems early on before they become critical.Avoiding these daily conflicts produces huge costs in the end.If you find that a responsibility fell through the cracks because there was no contract,think about whether you need to edit the design of your machine.This occurs when a manager is pulled down to do the tasks of a subordinate without acknowledging the problem.The sucked down phenomenon bears some resemblance to job slip,since it involves the manager’s responsibilities slipping into areas that should be left to others.Both situations represent the reality of a job diverging from the ideal of that job.However,the sucked down phenomenon is typically the manager’s response to subordinates’inabilities to do certain tasks or the manager’s failure to properly redesign how the responsibilities should be handled in light of changed circumstances.You can tell this problem exists when the manager focuses more on getting tasks done than on operating his machine.People who see the tasks and lose sight of the goals will just explain the tasks that were done and not make the connection to how those tasks relate to the machine that produces outcomes and achieves goals.For example,spend money like it’s your own.It’s usually easy to make things go well if you’re willing to do difficult things.We must act as trainers in gyms act in order to keep each other fit.That’s what’s required to produce the excellence that benefits everyone.It is a law of nature that you must do difficult things to gain strength and power.As with working out,after a while you make the connection between doing difficult things and the benefits you get from doing them,and you come to look forward to doing these difficult things.Character is the ability to get yourself to do the difficult but right things.The choice is between doing that properly or letting our community down by behaving in a way that isn’t good for you or the people you are probing and coaching.One of the most essential and difficult things you have to do is make sure the people who work for you do their jobs excellently.That requires constantly challenging them and doing things they don’t like you to do,such as probing them.Even your best people,whom you regularly praise and reward,must be challenged and probed.You shouldn’t be a manager if you have problems confronting people or if you put being liked above ensuring your people succeed.People should know the plans and designs within their departments.This is important to ensure clarity on what the goals are,what the plan is,and who is responsible to do what in order to achieve the goals.It allows people to buy into the plan or to express their lack of confidence and suggest changes.It also makes clear who is keeping up his end of the bargain and who is falling short.These stated goals,tasks,and assigned responsibilities should be shown at department meetings at least once a quarter,perhaps as often as once a month.So it is silly for a group of people who are not responsible to say things like we should...to each other.On the other hand,it can be desirable to speak to the responsible party about what should be done.Getting in synch by discussing who will do what and why is essential for mutual progress.It doesn’t necessarily entail reaching a consensus.Often there will be irreconcilable differences about what should be done,but a decision still needs to be made,which is fine.The process of getting in synch will make it clear what is to be done and why,even if it cannot eliminate difference.One of the most difficult and most important things you must do,and have others do,is bring forth disagreement and work through it together to achieve a resolution.Recognize that this process takes time.You must have a workable process for making decisions even when disagreements remain.I discuss such a process in the earlier section on getting in synch.You need to know your people extremely well,provide and receive regular feedback,and have quality discussions.Your job design needs to build in the time to do these things.Use daily updates as a tool for staying on top of what your people are doing and thinking.Daily updates are brief descriptions of what the person did that day,what they are planning to do the next day,their problems,their questions,and their observations.They typically take about five minutes to write and do wonders for staying in touch.It takes time to learn about people and what confidences can be placed in them.Sometimes new people are offended we don’t yet have confidence in how they are handling their responsibilities.They think it’s a criticism of their abilities when in fact it’s a realistic recognition that we simply haven’t had enough time or direct experience with them to form a point of view.And new people shouldn’t be offended if we haven’t yet formed that confidence.Management largely consists of scanning and probing everything for which you are responsible to identify suspicious signs.Based on what you see,you should vary your degree of digging,doing more of it for people and areas that look more suspicious,and less of it where probing instills you with confidence.If you are not working with people you care about and respect,this whole thing ain’t worth it.If you don’t believe that,you probably shouldn’t work at Bridgewater.While it’s desirable to convey these feelings,having them is more important.It is good to share your lives together,but not required.Be there for weddings,births,and funerals.This is something that I try to do but fail to do enough because of the numbers,so I convey that I will be there for anyone who really needs me.

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